FAQs

Can I get a brand NEW, CUSTOM design?

Yes, you can.  The vast majority of our designs were born out of a collaboration between our clients imagination, and our principal owner and artist, Chauncey Gannett.  A concept of what’s envisioned is conveyed thru written descriptions and visual references like photos or other art, and from that, a scale drawing is created for approval.   The scale drawing is created upon receipt of a 50% deposit to place the order, or an art retainer fee.  The art retainer fee is 10% of the total price of the product, or a minimum of $350, whichever is greater.

Click below to submit a price request for a brand new, custom.  Please allow approx. 5-8 business days to receive your quote.

Request a Quote for a Custom Design

 

How do I get a Quote for products I can’t buy online?

You’ll submit a Quote Request, thru our browse and shop experience!   Our shop experience walks you thru a process that allow you to either purchase the product in the final step (framed doors and glass inserts), or, it will gather your product info. as you go, then ask you to finalize and submit a price request when all selections have been made.  During the last quarter of 2019 and early 2020, we’ll be rolling out new product designers allowing for more and  more online purchases!

Can I order a CUSTOM DOOR SIZE? (not showing in our online builder)

Yes, you can.  It will require a custom quote from the manufacturer.  Those unique, custom sizes will have a delivery ETA of approx. 8 weeks or more, as they are custom ordered and built by the manufacturers.  Click the link below to submit a quote request.

Request a Quote for a Custom Door Size

Is the Glass Tempered?

Yes!  For products such as doors, windows and showers where safety glass is required, glass will always be tempered.

How thick will the glass be?

Glass thickness varies by type of product and sandblast effect.

See our Surface and Glass Spec sheet for detailed info.

Is the Glass Energy Efficient?

Yes!  See the Glass Performance Data Reports below:

Dual Pane Units 1/8 over 1/8  (1D and 2D)

Dual Pane Units 3/8 over 1/8  (all 3D)

Single Pane 1/2″ Thick (Fiberglass doors)

 

What is the average turn-around or lead-time?

Anywhere from 3-9 weeks.  Our wide range of effects and pricing, means a wide range of turn-around.  It also depends on the design, whether you go with a stock design, or we’re creating a brand new one.

Will you deliver and install my glass?

We will deliver and install within a 30 mile radius of our Studio in Palm Desert, California.  Our in-house team delivers and installs the following products:

  • Door Glass Inserts
  • Windows
  • Tables
  • Shower Panels
  • Mirrors (small to med)

In order to meet our sales volume and avoid longer wait times, we out-source the installation of our remaining products to Midwest Glass, a locally owned and operated, highly reputable glass company we’ve known and worked with for many, many years.  We act as liaison, but they will communicate direct, to set up appointments both for measuring and to deliver & installation when your glass is finished.

  • Glass Barn Doors
  • Shower Doors
  • Shower Enclosures
  • Frameless Doors
  • Shelves
  • Mirrors (large)

Will your glass provide PRIVACY?

YES! That’s why it’s called “Art With a Function” and one of the great advantages and uses of etching and/or carving the glass!

The different glass finishes we offer provide varied levels of privacy, as well as the sandblast effect itself.  Find privacy level info. inside each product listing.

How do you etch the glass?

We create our designs thru sandblast etching and carving.   Using sand as their sculpting tool, our artists etch, cut and carve the design into the glass.  The white surface obscures the glass, diffuses light and eliminates glare – creating privacy without blocking light, thru a beautiful Work of Art Captured in Glass!  See our Effects.

How do I place an order?

For framed doors and inserts, purchases are made online.  Soon in 2020, other products will too!  For now, our shop experience will prompt you to submit a price request, a Quote will be emailed, and you’ll be able to place your order thru the emailed Quote.

Do you sell wholesale (give discounts to the trade)?

Yes!  Wholesale pricing is available to designers and general contractors who are repeat customers that are re-selling our work. Please contact us for details.

Where are you located?

We are located in Palm Desert, California at 73-700 Dinah Shore Drive, Suite 203, near the intersection at Monterey Avenue, in the “Gateway Industrial Park. (see Map & Directions for details).

What does “Sans Soucie” mean and how did you get that name?

“Sans Souci” is French and literally means “without concern”, meaning “without care” or “care free.”

Can You Use My Glass?

YES, but in nearly all cases this is not necessary.  Starting with brand new glass is the best route.

How can I get a brochure?

Download a PDF of our Brochure, or call us at (760) 328-3399 and we’ll be happy to mail you one.