About Our Lead Times

At Sans Soucie, all our Glass is custom made to order, and made by hand, thru the art of sandblast etching and carving. As you browse and make your way to a Product, you’ll see an approximate Delivery Time Frame in the upper right-hand corner of the page.

Please bear in mind the number of weeks listed is only an estimate, and NOT a guarantee. For the most part, our creation process runs on schedule, and you can expect your order within the estimated time frame, give or take a few days.

However, given the nature of some of the processes involved in creating our glass, such as gluechipping and painting, occasional delays can occur, due to things like humidity levels that can affect the timeline of the processes.

Watch a Video Explaining our Lead Times

Factors that Impact Lead Times

#1 – Glass Effect

Our Lead Times are based primarily, on the Glass Effect. You’ll see the Lead time change, as you click between the different effect options. Here’s a chart showing the approximate lead time for each Effect.

  • 1D and 3D Solid, have the shortest lead times, of approx. 3-4 weeks.

  • 2D, 3D Enhanced, and Painted Glass are longer, at 6-8

  • Followed by our Stained and Leaded Glass, which is the most labor intensive, of all the glass we create.

#2 – If Slab or Prehung Door – Door Material and Sizes

If purchasing a Slab or Prehung Door, just like we don’t manufacture glass itself,

but buy the glass and apply our art, we don’t manufacture doors. We purchase the doors from a quality, reputable vendor, install our glass into the door, then carefully pack it, and ship it to you.

So, it’s the door vendor that sets the timeline for all our doors, based on what they stock, vs. what’s custom, made-to-order.

Lead times for doors are based on the door material, and the size.

         • Primed and Doug Fir, have the shortest lead times, of 3-4 weeks

         • Our 2 Fiberglass options are 4-6

         • And our Specialty Woods are considerably longer, at 6-8 weeks

As far as SIZE, our door suppliers “stock” the most common widths and heights. More unique or less common sizes are custom made to order.  Again, as you build your door and make your selections, you’ll see time line change.

#3 – Shipping

The last thing that effects lead time, is Shipping. All orders ship fully insured, via Freight, Curbside Delivery. Depending on your location and proximity to our Studio in Palm Desert, California, transit time is between 1 to 5 business days. When your order ships, you’ll receive an email with a tracking number, an automated phone call from us, about what to expect at delivery, as well as another call from the freight company, to set up a Delivery appointment.

Here are Transit Time maps from two of the main freight companies we use for our shipments.

So, while there’s a variety of factors that  come into play when determining our lead times, rest assured we want you to receive your order as quick as possible,  and we’ll do all we can to ensure a timely, successful delivery of your order.