Interior Prehung Doors | Interior Slab Doors | Frosted Glass

FREE SHIPPING: What orders may not qualify?

Additional charges may apply for some rural or remote destinations, some East coast cities and oversized glass or doors (96″ or larger), or large quantities. These fees, if any, will be applied upon entering the shipping address at checkout.

How many days will my order take to ship?

15-40 business days, on average, depending on glass and door material type.

What is a Slab Door?

A slab door is just that: a door.  It doesn’t come with a bore hole, hinges or a latch. It is the responsibility of the homeowner or installer to choose the proper hardware and mount it correctly. Slab doors offer essentially a blank slate: Everything but the door type is malleable. You will want to purchase a slab door if you already have an existing door and want to replace it or if you already have jambs.  Read this article about slab and prehung doors for more details.

What is a Prehung door?

A prehung door comes already hanging on its own frame. It is a fully self contained unit, complete with a slab door, hinges and outer frame (jamb) that fits into a prepared doorway. Not included are the casing and the door knob or knob/deadbolt. You will want to purchase a prehung door if your home or building is new construction and no door has been installed in this location before. The other reason to purchase prehung is if your existing door frame (a.k.a. jamb) is damaged or warped.  Read this article about slab and prehung doors for more details.

Is the Glass Tempered?

Yes. With the exception of tables, shelves and mirrors, all glass will be tempered for safety.

Will my door be ready for paint or stain when it arrives?

Your Door Will Arrive Unfinished & Require Prep Work.   Prep work will include using wood filler to fill the small staple and/or nail divots that will be in the door stops where they were nailed into place to secure the glass.  It’s important to know that these as well as small imperfections or chips are a common occurrence in untreated and unfinished wood.  Wood is a natural material and can have knots, cracks and other variations that can effect the surface.  To prepare the wood for staining or primed door for for painting, it is necessary to address any small imperfections or chips.  This can also include small scuffs that occasionally occur in shipping, that may need to be sanded, or will be painted over.  This is a normal part of the prep work and should be expected.   See this sheet for examples of staple divots, small chips, scuffs or imperfections that will require filling and sanding as part of the normal prep work to be expected.

How long will it take to receive my door once I place my order?

It all depends on the Effect, Door Material and Door Size you choose.  Watch this helpful video all about our lead times for details.  Our lead time will typically range between 2-3 weeks or 6-8 depending on door size, material type and which sandblast effect.  1D and 3D solid effects will be 2-3 week lead times. All 2D and 3D Enhanced effects will be a 6-8 lead time. A custom door size (doors that are NOT 24, 28, 30, 32 or 36″ wide, and that are NOT 80″ or 96″ tall), and all other materials except Douglas Fir and Fiberglass will take 6-8 weeks. Standard Door sizes (listed previously), Doug Fir, Fiberglass, 1D and 3D Solid effects take 2-3 weeks. Shipping time will vary based on your state, and ranges from 1-5 business days.

What kind of Warranty do I get with my Door?

GLASS doesn’t have a warranty.  For a period of one year from date of shipment, all T.M. Cobb manufactured stile and rail doors shall be free of defects which render such door(s) unserviceable or unfit for ordinary recommended use.  Warranty is extended to original buyer or end user and is not transferable.  Please see the official Warranty Sheet here.

Can Sans Soucie Paint my Door?

Sorry, but no, Sans Soucie does not paint or stain the doors. They will arrive to you as natural, unfinished wood, or primed, and will require prep work.

Does Sans Soucie “make” the door frame?

No, we don’t. Our doors are purchased primarily from T.M. Cobb, a door manufacturer and wholesaler that’s been in business since 1935!

I need a door size not listed on your website. How do I get it?

Submit a Custom Quote Request by emailing us at sales@sanssoucie.com.

Are the doors “solid wood?”

The doors are SOLID (not hollow), but not solid WOOD. They are veneer doors.  A Veneer door is FAR better than a solid wood door because a solid wood door WILL WARP over time. The CORE of a veneer door is called an “Engineered Wood Substrate”.  The huge advantage is that unlike a SOLID WOOD DOOR, IS THIS MATERIAL IS FAR LESS PRONE TO WARPING.   See our sheet about Veneer vs. Solid Wood Door Advantages.

How thick is the wood veneer?

The veneer is 1/16” thick. This thickness allows for multiple refinishes over the life of the door.

Do you sell door knobs?

Sorry, but no.

What wood species do you sell?

Primed, Doug Fir, Oak, Mahogany, Cherry, Hickory, Maple, Knotty Alder and Clear Alder. For exterior doors, we also offer Fiberglass doors in two finishes: smooth surface and wood grain.  See our Wood Species Guide here.

How do I make a door purchase?

Doors and door inserts can be ordered online through our Online Door and Glass Designer. Select a product and our system will walk you thru our fun, easy to use designer where you’ll customize everything about your Door!

If I have a pre-existing rough opening, how do I know what door size to order?

The rough opening should be 2” wider and 2” taller than the size of the door. Example. A 28” x 80” door would require a 30” x 82” rough opening. This takes into account the thickness of a standard 3/4-inch door jamb on each side, giving you approximately 1/4” to 1/2” inch of room on both sides to plumb, level and square the door within the rough opening with wood wedges, called shims. See our guides: Interior Suggested Rough Openings, Exterior Suggested Rough Openings.

What should a rough opening be for a wood interior door?

2″ wider and 2″ taller than the size of the SLAB DOOR.

How do I find a qualified door installer on my end?

Here are some recommendations:

(1)  Visit the BBB website has a list of qualified glazing contractors both accredited and non-accredited.

(2)  Contact a Contractor or Architect and they will be able to refer you to a door company they use.

(3)  Google “Door Installers”, your city, your state. You will see your local glass companies with ratings.

(4)  Ask anyone you might know if they have a recommendation for a good Door shop.

(5)  If you live in a development try asking your HOA.

How thick will my interior door be?

Your interior door will be 1-3/8″ thick.

How thick will the glass be?

Glass thickness varies by type of product and sandblast effect.  For slab and prehung doors and door glass inserts, you’ll see the glass thickness and specs listed in the product details.  The standard thickness for the vast majority of other products will be 3/8″ thick or 1/2″ thick depending on the size.   Tables are typically 1/2″ or 3/4″ thick.

Can I wait to paint or stain my door, once I receive it?

No. To prevent warping, and maintain the warranty, our door supplier requires that all doors be finish painted, stained or clear coated within 3 days of receipt. Even with their Primed products. Primed doors ARE sealed, so if stored properly, (see question about storing your door) they should be less prone to warping if left un-painted.

Can I store my door if I can’t install it right away?

Not without risk of warping and voiding the door warranty. First, the door must be painted, stained or clear coated within 2-3 days of receipt, to SEAL it and prevent warping or peeling up of the veneer layer, and to maintain the warranty.  Once that’s done, the door must ALSO be stored COMPLETELY FLAT. Put blocking under the door to keep it off the floor and prevent water damage. If it can’t be laid flat, then it must be stored perfectly UPRIGHT. No leaning. Be sure to secure it with straps so it doesn’t fall over and break. Also, the protective film is needed for a nice, finished paint job. The film should remain on the glass, but beware, after sitting for longer periods, residue will likely be left behind on the sandblasted surface when you remove it. If it does, the residue can be removed with clear acetone and microfiber towels.

Can I get a brand NEW, CUSTOM design?

Yes, you can!  In fact, the vast majority of our designs were all born out of a collaboration between our clients imagination, and our principal owner and artist, Chauncey Gannett.  A concept of what’s envisioned is conveyed thru written descriptions and visual references like photos or other art, and from that, a scale drawing is created for approval.   The scale drawing is created upon receipt of a 50% deposit to place the order, or an art retainer fee.  The art retainer fee is 10% of the total price of the product, or a minimum of $350, whichever is greater.

Click below to submit a price request for a brand new, custom.  Please allow approx. 5-8 business days to receive your quote.

Request a Quote for a Custom Design

What does “Sans Soucie” mean and how did you get that name?

“Sans Souci” is French and literally means “without concern”, meaning “without care” or “care free.”   “Soucie” is the last name of the owner’s Stepfather and Mother, who originally started the business back in the 70’s.

Which Frosted Glass Effect is the LEAST expensive?

All our 1D Effects.

Which Frosted Glass Effect is the MOST expensive?

3D Enhanced! When you add Paint or color to the glass, it becomes the most expensive effect.

Which Sandblast Effects are completely private?

The effects that are done on what we call our “Frosted Finish”, or “Private” Effects. When you select a product, next to the Effect name you’ll see the words “Private”, “Semi-Private” or “Not Private”. Look for those words at the top of the Product Details!

Which side of the glass is frosted?

The simple answer is in most cases, the sandblasting will be on the back surface of the glass. So when you approach the glass, you would reach out and feel the smooth glass surface. That said, depending on the sandblast effect you chose AND the type of product, in some cases the sandblasting will be on the FRONT surface. For example, shower glass. For showers, you want the inside surface to be smooth, plain glass so you can squeegee the water off your glass after you shower, so for showers, the sandblasting will be on the FRONT surface. The reality is, the answer is actually complicated because different effects and products call for different surfaces.

Can you see thru frosted glass?

No. Only when items are pressed right up against the glass, can you “see” them thru the obscure glass. Once a few inches away, the object becomes blurred and disappears.

How do you paint the glass?

By hand thru airbrushing.

How do you Ship your Glass and Doors?

Your glass or door will ship fully insured by Freight delivery, and will be “Curbside”.  Here’s a helpful article about our lead times.  Some smaller glass orders like cabinet glass or shelves, will ship UPS Ground.

What if my Shipment is Damaged?

Your shipment is fully insured!  WE HAVE A LESS THAN 1% DAMAGE RATE!  Damage is very rare, but should you experience it, here’s what you need to know, and what to do:

    1. All damages must be reported to Sans Soucie within 24 hours of delivery to qualify for a replacement order.

    2. If the box or pallet show any damage whatsoever, open the box immediately with the driver present.

If product is damaged:

    1. Write DAMAGED on the delivery receipt and refuse the shipment.

    2. Take photos of the damaged product, this can help expedite your remake.

    3. Notify Sans Soucie immediately by emailing: orders@sanssoucie.com

    4. Send us photos by text or email. Text: 760-474-7558   –   Email: orders@sanssoucie.com

Driver will take shipment back and return it to Sans Soucie.

Replacement orders take top priority and we will fulfill asap, however lead times may remain the same if your door material is not one that is a stock item of the door frame manufacturer.

What do you recommend to clean the glass?

Any common household glass cleaner will do! See our Cleaning & Maintenace Sheet.

What is Tempered Glass?

Tempered glass is heat treated and is about four times stronger than “ordinary,” or annealed, glass. And unlike annealed glass, which can shatter into jagged shards when broken, tempered glass fractures into small, relatively harmless pieces.

What’s the difference between “ANNEALED” and “TEMPERED” Glass?

Click here to Download the Decorative Glass Types & Terminology.

Can I cancel my order?

Only within the first 24 business-day hours of placing your order.  After 24 hours, we have a no refund, no cancellation and no return policy.  This policy is listed on our check-out page, and within the linked Terms and Conditions at check-out, as well as inside your emailed Quote (for “new” designs) and within every emailed Order Confirmation.

Why?  First and foremost because each and every product we create is custom made to order.  Nothing is Stock.  This is because there are limitless size, effect and background combinations.  With all the options and possible combination scenarios, it’s virtually impossible to stock any one of our products, in any form.

Second, because when we receive an order, we immediately get to work to fulfill your order as quickly as possible, within the estimated time frame we’ve given you.  Materials such as glass, hardware and the door frame, are in nearly all cases ordered the same day you place your order, or the following day.  Our glass vendors have a no refund policy for all glass ordered.  Period.  (Again, each piece of glass is custom-cut to order by the glass manufacturer, per piece).   Our door manufacturers give us a 48 hour window to change or cancel an order.  Hence, we allow a 24 hour window from our customers, because we only have 48 hours to notify our vendor to avoid charges.  Depending on the design and the effect you’ve chosen, we also immediately get to work on your drawing.   The very first thing we do, once materials are ordered, is create the scale drawing we need to create the stencil we use to mask the glass, to sandblast your art.  All this happens immediately, in many cases the very same day, or the next.